Shipping Policies:

All ground shipments of accessories, lights, spoilers, fenders, hoods, etc can only be shipped to the confirmed billing address of the credit card and require a valid phone number that we will call to confirm the purchase.  All FedEx and UPS orders require delivery signature upon arrival.  International shipments may incur taxes/duties billed to the customer upon delivery depending on the country goods are shipped to.  Freight items such as body kits and oversized products can be delivered to the billing address with the added residential surcharge or to a place of business at the commercial rate.  Upon delivery photo identification must be provided and signature is required.  These measures have been implemented to avoid fraudulent purchases and to protect credit card holders. IP Addresses and internet service provider information is logged with each order. All fraudulent purchases will be prosecuted to the fullest extent of the law with local law enforcement as well as the FBI.

Shipping Damages
Some products may be damaged during transit.  Krazy Kustomz Online is responsible only for the shipment of your order.  Once the freight carrier accepts the package they assume all responsibility of delivery and any damage that may occur in transit.  Inspect all packages immediately in the presence of the delivery person.  Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification.  Do not reject the shipment as this may result in additional freight charges that will be billed to you. You must accept the shipment and file a damaged goods claim with the carrier.  Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call the freight carrier within 24 hours to file a claim request.  Krazy Kustomz Online will assist you by supplying the freight company with any information that is needed to complete the claim process. 

Failure to comply with this policy can result in a denial for damage claim.

Backorders/Cancellations
If product is in stock, it will be shipped within 48 hours. Most aerodynamics orders take 2 to 4 weeks to receive from the date of purchase. In the event that there is a backorder, wait time may be 4 to 8 weeks. There is a 25% cancellation fee on orders that are cancelled within 30 days of purchase date.  To cancel or return an order you MUST call us at 916-236-5936 during business hours and you will be assigned a RMA number for your cancellation and a copy of the credit memo will be emailed you.  No cancellations will be processed via e-mail or voice mail. Special orders and parts that are made to order cannot be cancelled no exceptions.

Returns
All returns must be authorized and approved by Krazy Kustomz Online with an RMA# and is subject to a 25% restocking fee. All return requests must be made within 5 days after receiving order. All approved returns must be returned in unused and unaltered condition with original packaging. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to Krazy Kustomz Online.  In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.  Special order items are not returnable.